Horrible repair service. Go in for one repair and leave with more damage. Customer service is terrible; they are rude and in my opinion corrupt. I would not recommend this dealer to anyone. Had to repair radiator which is covered by warranty, went in to get it repaired and stated that the radiator was damage bc we went over a speed bump/dip very hard and fast so basically we created the damage (totally false, we did not) so they know for sure that warranty will not cover it since we were the ones to damage the part, now we would have to pay for all of the parts and labor plus the diagnosis fee. as I disputed their claim that we were the ones to do this by “going over a speed bump” they then suggested we call our car insurance carrier and claim it as an accident so they can pay for it! That is fraud, we were never in an accident, I have been driving for 14 years and have never had a claim and will certainly not fail a fake one. I feel that they work with our warranty company so we can not get anything approved, I have a bumper to bumper power train warranty that I pay a lot of money for each month, but they always find a loop hole so my warranty will not cover it. Had a problem with them before with my A/C unit – but fought with them on that one and got everything covered, only went back to them this time bc its the nearest dealer to our home and everyone says to get our car repaired by the dealer. NEVER AGAIN, I have learned my lesson with these people.

Has anyone had a bad experience with Moss Brothers in San Bernardino?

Tags: warranty, warranty company

This entry was posted on Thursday, January 26th, 2012 at 7:00 pm and is filed under Car Dealer. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.